UK Standard Delivery: £4.95 (allow 1 -2 working days for delivery) Free shipping for orders over £59.
European Delivery: £4.95 (allow 5 working days for delivery)
International Delivery: £4.95 (allow 5-10 working days for delivery)
All orders are hand picked and will be despatched via Royal Mail or Courier.
We aim to process all orders within 48 hours. Note: Deliveries may take 1-2 days longer to arrive to certain areas of the UK including; Northern Ireland (BT), Isle of Man (IM), Channel Islands (GY, JE), and the Scottish Highlands & Scottish Islands
Goods should be returned in their original packaging by registered post– please allow up to 30 working days for refunds to reach the UK and be processed. Retain your certificate of postage until your refund has been received.
Returns Address: C/O VISIO CONSULTANCY PO BOX 759, YORK, YO26 9TD
We hope you will love your purchase as much as we have loved creating these but if for any reason you don’t, we would be happy to offer you a refund or exchange within 14 days of purchase. Your feedback is important to us so please drop us a line so we can learn and improve our service.
In order for us to complete your return/exchange you will need to send your item back within 14 days from the date of your despatch email in the condition it was sold, unused, undamaged and with all the original packaging.
Please email us in advance on firstname.lastname@example.org and return the item to:
COTI VISION, C/O VISIO CONSULTANCY PO BOX 759, YORK, YO26 9TD
We will confirm receipt and process your request and where necessary, issue a refund within 14 days using the payment method used in your original purchase.
We have spent a lot of time and attention to ensure our products are just right but if for any reason your chains don’t arrive in perfect condition please drop us a note at email@example.com so we can put the issue right for you.